Headquartered in Palatine, Illinois, Highland currently services approximately 3500 retail customers through our distribution centers in Massachusetts, Ohio, Pennsylvania, California, Texas, Connecticut, Florida, Washington, Illinois, Minnesota, and Georgia. We also supply frozen and dairy products at or distribution centers in Connecticut, Ohio, Washington, and California with future plans of expansion. We have truly developed and captured our industry niche, as the larger wholesalers do not typically service some of these smaller accounts.
Highland continues to offer nationally recognized products and programs at competitive prices to our ever-increasing customer base. We typically review entire vendor lines in order to select those items which specifically add customer interest and increase the feasibility of purchasing those items. We ask the vendor community to offer programs which would allow us to be competitive in the marketplace. We focus on everyday items and promotional items along with the display vehicles designed to enhance their sales.
Highland offers all of our retailer’s state of the art re-order systems to facilitate order entry and minimize order errors. We are proud to offer minimum of 95% service level on delivery of all of our products. Our transportation department has negotiated best possible delivery rates to further enhance the profitability and cost competitiveness for all retailers serviced. All deal allowances are always passed through to our customers. Freight and up-charges are added after net cost and are customized per customer in relation to their wholesale needs. Spoils allowances are passed through as well in the interest of lesser physical handling of un-saleables.
We are proud to have successfully entered the health foods and organics markets with the idea of continually diversifying our product mixes. We attend most national trade shows and will always entertain additions of new product categories and lines where it makes sense for the growth of our business.
Our corporate staff has many years of experience in grocery, drug, mass, hardware, and convenience store sales and purchasing. We are always excited to offer our expertise to any and all of our current customers and future retailers with product selection, plan-a-grams, category selection, and any program designed to increase mutual sales and profits.